Terms and Conditions

Legal Information

Last Updated: July 24, 2026

Overview

This website is operated by Ravella LLC, trading as Ravella The Label. Throughout this website, the terms “we,” “us,” and “our” refer to Ravella LLC and Ravella The Label.

We provide this website, including all information, products, features, tools, and services available through it, subject to your acceptance of these Terms and Conditions and any other policies or notices referenced on the website.

These Terms and Conditions apply primarily to customers located in the United States. Customers purchasing from outside the United States may also have mandatory consumer rights under the laws of their place of residence.

By accessing our website, creating an account, or purchasing products from us, you agree to be bound by these Terms and Conditions, including any additional policies referenced on the website.

These Terms and Conditions apply to all website users, including visitors, customers, and individuals who submit content through the website.

Please read these Terms and Conditions carefully before accessing or using the website. If you do not agree to these terms, you should not use the website or purchase products from us.

Any new features, products, services, or tools added to the website will also be subject to these Terms and Conditions.

We may update or replace portions of these Terms and Conditions by publishing a revised version on this page. You should review this page periodically. Your continued use of the website after changes are published indicates your acceptance of the updated Terms and Conditions.

Article 1 – Definitions

For the purposes of these Terms and Conditions:

Consumer: An individual purchasing products primarily for personal, family, or household use.

Contract: The legally binding agreement between you and us for the purchase and supply of products.

Day: A calendar day unless otherwise stated.

Goods or Products: The physical products offered for sale through our website.

Order: A request submitted through our website to purchase one or more products.

Trader or Seller: Ravella LLC, trading as Ravella The Label.

Website: The online store operated by Ravella The Label.

Article 2 – Business Information

Company Name: Ravella LLC
Trading Name: Ravella The Label
Address: 415 Westwood Lane, Franklin, TN 37064, United States
Customer Service Email: support@ravellathelabel.com

Article 3 – Scope and Application

These Terms and Conditions apply to every offer made by us and every contract concluded between us and a customer through the website.

Before completing an order, you will have the opportunity to review these Terms and Conditions. They will remain available on the website so that you can save or print them for your records.

If any provision of these Terms and Conditions is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect.

Nothing in these Terms and Conditions limits any consumer rights that cannot legally be waived or restricted.

Article 4 – Products, Prices, and Offers

We take reasonable care to ensure that product descriptions, prices, images, availability information, and other details displayed on our website are accurate.

However, minor differences in color, texture, appearance, measurements, or finish may occur because of photography, lighting, screen settings, production processes, or manufacturing variations.

Product images are provided for illustrative purposes. The product you receive may vary slightly from the images shown, provided that it remains materially consistent with the applicable product description.

Obvious typographical, pricing, technical, or inventory errors are not binding. If an error affects your order, we may contact you and provide the option to continue with the corrected information or cancel the affected product for a refund.

Unless otherwise stated, all prices are displayed in U.S. dollars.

Applicable shipping charges, sales taxes, and other charges payable to us will be displayed during checkout before you complete your purchase.

We may change product prices, descriptions, promotions, and availability at any time. Changes will not ordinarily affect an order that we have already accepted.

Promotional offers may be subject to separate conditions, expiration dates, product exclusions, minimum purchase requirements, or availability limitations.

Article 5 – Orders and Contract Formation

By placing an order, you confirm that:

  • The information you provide is complete and accurate.

  • You are authorized to use the selected payment method.

  • You are legally capable of entering into a binding agreement.

  • You will comply with these Terms and Conditions.

After placing an order, you may receive an automated acknowledgement confirming that we have received it. This acknowledgement does not necessarily mean that your order has been accepted.

A binding contract is formed when we send confirmation that your order has been accepted, processed, or shipped.

We reserve the right to refuse, limit, or cancel an order when:

  • A product is unavailable.

  • Payment cannot be authorized or completed.

  • Incorrect or incomplete information has been provided.

  • We reasonably suspect fraud, resale activity, abuse, or unauthorized conduct.

  • A pricing, inventory, or product-description error has occurred.

  • The order violates these Terms and Conditions or applicable law.

  • We are unable to deliver to the address provided.

If we cancel an order after payment has been collected, we will issue a refund to the original payment method.

Article 6 – Order Cancellations and 30-Day Returns

You may request an order cancellation by contacting us as soon as possible at:

Email: support@ravellathelabel.com

We cannot guarantee that a cancellation request will be approved once an order has entered processing, fulfillment, or shipment.

If your order has already been shipped, you may request a return after delivery in accordance with our return requirements.

We offer a 30-day return period beginning on the date your order is delivered, unless an exclusion stated in these Terms and Conditions or our Returns Policy applies.

To request a return, you must contact us within the applicable 30-day return period and follow the return instructions provided by our customer service team.

Returned products must be:

  • Unworn and unused, except where reasonably necessary to inspect them.

  • In their original condition.

  • Free from damage, stains, marks, makeup, scents, alterations, or signs of wear.

  • Returned with all original tags attached.

  • Returned in their original packaging where reasonably possible.

  • Accompanied by the required order or return information.

We reserve the right to refuse a return or reduce the refund amount if a product is returned in a condition that does not meet these requirements.

Our return policy does not limit any rights available to you under applicable consumer protection law when a product is defective, damaged, incorrectly supplied, or materially different from its description.

Article 7 – Return Costs and Refunds

Customers are normally responsible for return shipping costs when:

  • They have changed their mind.

  • They are returning a product under our standard 30-day return policy.

  • They ordered the incorrect size, color, quantity, or product.

  • The product is returned for reasons unrelated to a defect or fulfillment error.

We will cover or reimburse reasonable return shipping costs when we confirm that a product was:

  • Defective.

  • Damaged upon arrival.

  • Incorrectly supplied.

  • Materially different from its website description.

Original shipping charges are generally nonrefundable unless the return results from our error, the entire order is defective or incorrectly supplied, or a refund of shipping charges is otherwise required by law.

Approved refunds will be issued to the original payment method unless another method is expressly agreed upon.

We may wait to issue a refund until we have received and inspected the returned product or received acceptable evidence that it has been shipped back.

We aim to process approved refunds within 14 business days after receiving and inspecting the return.

After we issue a refund, your bank, credit-card issuer, or payment provider may require additional processing time before the funds appear in your account.

We are not responsible for delays caused by financial institutions or payment providers after a refund has been successfully submitted.

Article 8 – Products That Cannot Be Returned

Unless required by applicable law, returns may not be accepted for:

  • Products made to your specifications.

  • Personalized, altered, or customized products.

  • Products that deteriorate or expire rapidly.

  • Sealed products that are unsuitable for return for health, hygiene, or safety reasons once opened or unsealed.

  • Products that have become inseparably combined with other items after delivery.

  • Products damaged through misuse, improper care, alteration, or normal wear and tear.

  • Any other products identified as nonreturnable before purchase.

Any applicable return exclusion will be communicated on the relevant product page, during checkout, or within the applicable store policy.

These exclusions do not affect your rights when a product is defective, damaged upon arrival, incorrectly supplied, or materially different from its description.

Article 9 – Shipping and Delivery

Shipping and delivery timeframes displayed on our website are estimates unless we expressly agree to a specific shipment or delivery date.

We will make reasonable efforts to ship orders within the timeframe stated on our website or in your order confirmation.

When no shipment timeframe is stated, we will generally ship the order within 30 days after receiving a properly completed order, as required by applicable federal law.

If we are unable to ship your order within the promised or legally applicable period, we may contact you with a revised shipment estimate and provide you with the choice to:

  • Agree to the delay; or

  • Cancel the affected order and receive a prompt refund.

Shipping or delivery may be affected by circumstances outside our reasonable control, including severe weather, carrier disruptions, public emergencies, labor disruptions, customs processing, transportation delays, natural disasters, or other unforeseen events.

When a material delay occurs, we will take reasonable steps to inform you using the contact details associated with your order.

You are responsible for providing a complete, accurate, and deliverable shipping address. We are not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete information provided by you.

Please review your shipping information carefully before submitting your order.

Responsibility for the products transfers to you when the order is delivered to the address provided or to a person authorized to receive it, subject to applicable law.

If tracking information shows that an order was delivered but you cannot locate it, you should contact the carrier and our customer service team promptly.

Article 10 – Defective or Incorrect Products

We aim to supply products that:

  • Materially match their descriptions.

  • Are free from significant manufacturing defects.

  • Are suitable for their ordinary intended use.

  • Are consistent with any express promises or warranties we provide.

If you receive a defective, damaged, incorrectly supplied, or materially misdescribed product, please contact us within a reasonable period after discovering the issue.

Your message should include:

  • Your full name.

  • Your order number.

  • A description of the issue.

  • Clear photographs or other supporting information when reasonably requested.

Depending on the circumstances and applicable law, available remedies may include a replacement, repair, store credit, price adjustment, or refund.

Nothing in these Terms and Conditions excludes or restricts any express warranty, implied warranty, or consumer remedy that cannot legally be excluded or restricted.

Article 11 – Limitation of Liability

Nothing in these Terms and Conditions excludes or limits liability that cannot legally be excluded or limited, including liability arising from fraud, willful misconduct, or other matters for which limitation is prohibited by law.

To the fullest extent permitted by applicable law, Ravella LLC will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from your use of the website or purchase of products.

This may include loss of profits, revenue, business opportunities, anticipated savings, data, goodwill, or business interruption.

Our products are offered primarily for personal, family, and household use. Unless expressly agreed otherwise in writing, we are not responsible for losses arising from commercial or business use.

To the fullest extent permitted by law, our total liability relating to a particular product or order will not exceed the amount you paid for the product or order giving rise to the claim.

Some jurisdictions do not permit certain exclusions or limitations of liability. Where those restrictions apply, the relevant limitation will apply only to the maximum extent permitted by law.

Article 12 – Complaints and Customer Support

Complaints should be submitted within a reasonable period after you discover the issue.

To help us investigate your complaint efficiently, please include:

  • Your name.

  • Your order number.

  • A clear description of the problem.

  • The resolution you are requesting.

  • Supporting photographs or documents where relevant.

Complaints and customer-service enquiries may be submitted to:

Email: support@ravellathelabel.com

We aim to acknowledge customer enquiries within 24 hours and provide a substantive response to formal complaints within 14 days.

Nothing in this complaints process prevents you from exercising any rights or remedies available under applicable law.

Article 13 – Governing Law and Jurisdiction

These Terms and Conditions and any contract between you and Ravella LLC are governed by the laws of the State of Tennessee and applicable federal laws of the United States, without regard to conflict-of-law principles.

Subject to any mandatory rights available to you under applicable law, disputes arising from these Terms and Conditions or your purchase of products may be brought before a court with appropriate jurisdiction in Tennessee.

Customers residing outside Tennessee may have additional mandatory consumer rights under the laws of their state or place of residence. Nothing in these Terms and Conditions is intended to remove rights that cannot legally be waived.

Article 14 – Changes to These Terms

We may update these Terms and Conditions periodically to reflect changes to our products, services, business practices, operational requirements, or applicable laws.

The updated version will be published on this page with a revised “Last Updated” date.

Changes will not ordinarily affect orders accepted before the revised Terms and Conditions were published unless a change is required by law.

Contact Us

For questions about these Terms and Conditions, your order, or our products, please contact our customer service team.

Shop Name: Ravella The Label
Company Name: Ravella LLC
Address: 415 Westwood Lane, Franklin, TN 37064, United States
Email: support@ravellathelabel.com
Customer Service Hours: Monday to Saturday, 9:00 AM–8:00 PM Central Time
Response Time: Within 24 hours