Shipping Policy

Last Updated: July 22, 2026

This Shipping Policy applies to all eligible orders placed with Ravella The Label. By placing an order through our store, you agree to the terms outlined below.

1. Shipping Destinations

We currently ship to eligible addresses throughout the United States.

Orders placed for delivery outside the United States may not be accepted unless international shipping is specifically available and displayed during checkout.

Certain remote locations, islands, territories, military addresses, or restricted ZIP codes may require additional delivery time or may not be eligible for delivery.

Any applicable shipping restrictions or additional charges will be displayed during checkout whenever reasonably possible.

2. Shipping Costs

We offer free standard shipping within the United States with no minimum order value, unless expressly stated otherwise on our website, product page, promotional offer, or during checkout.

Any optional express, priority, premium, or upgraded shipping charges will be clearly displayed before you complete your purchase.

For international orders, customers may be responsible for import duties, customs-clearance charges, brokerage fees, local taxes, or other charges imposed by the destination country.

These charges are not included in the product price or shipping charge unless expressly stated during checkout.

3. Order Processing and Cutoff Time

Order Cutoff Time: 12:00 midnight Central Time
Handling Time: One to two business days, Monday through Friday

Orders are not normally processed on Saturdays, Sundays, or U.S. federal holidays.

Orders received during weekends or federal holidays will usually begin processing on the next business day.

Processing times may be extended during:

• Sales and promotional events

• Seasonal demand

• Product launches

• Severe weather

• Public holidays

• Other exceptionally busy periods

You will receive a shipping confirmation email once your order has been prepared and transferred to the applicable shipping carrier.

Submitting an order does not guarantee that it will begin processing immediately.

4. Estimated Delivery Time

Estimated Transit Time: Six to eight business days
Estimated Total Delivery Time: Seven to ten business days, including handling and transit

Business days are Monday through Friday and exclude U.S. federal holidays.

Delivery times are estimates and are not guaranteed delivery dates unless we expressly agree in writing to deliver your order by a specific date.

Delivery delays may occasionally occur because of:

• Carrier disruptions

• Severe weather

• High seasonal demand

• U.S. federal holidays

• Customs inspections

• Public emergencies

• Transportation interruptions

• Incorrect or incomplete shipping information

• Other circumstances outside our reasonable control

When we become aware of a significant delay, we will take reasonable steps to keep you informed.

5. United States Delivery Estimate

Destination	Handling Time	Transit Time	Estimated Total
United States	1–2 business days	6–8 business days	7–10 business days

The estimated delivery period begins after your order has been accepted and payment has been successfully authorized.

Delivery estimates may vary depending on the destination, carrier, product availability, fulfillment location, and circumstances outside our reasonable control.

6. International Fulfillment

Some orders may be prepared or shipped by fulfillment partners located outside the United States.

This means your shipment may originate from another country even when your delivery address is within the United States.

We work with our fulfillment and shipping partners to deliver orders as efficiently as reasonably possible.

International fulfillment may occasionally result in:

• Additional transit time

• Customs processing

• Carrier handoffs

• Temporary tracking delays

• Other shipping-related delays

For orders delivered outside the United States, customers may be required to pay customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Where reasonably possible, any known charges payable directly by the customer will be communicated during checkout.

Failure to pay a required and clearly disclosed customs or import charge may result in delayed delivery or the package being returned.

If a package is returned because the customer refused to pay a clearly disclosed charge, reasonable original shipping, return-shipping, customs, carrier, or administrative costs may be deducted from the refund where permitted by law.

7. Tracking Information

Once your order has been shipped, you will receive a confirmation email containing any available tracking information.

Tracking details may take up to 48 hours to become active after the carrier receives the shipment.

You can follow your delivery through the tracking link included in the shipping confirmation email.

Tracking information is provided by the shipping carrier. Temporary gaps, delayed scans, or limited tracking updates do not necessarily mean that the package has stopped moving or has been lost.

International shipments may be transferred between multiple carriers, which can temporarily interrupt tracking updates.

8. Delayed or Undelivered Orders

If your order has not arrived within the estimated delivery period, please:

• Review the tracking information provided

• Check for delivery-attempt notices

• Confirm that the shipping address supplied was complete and correct

• Check with household members, neighbors, front-desk staff, or any authorized safe location

• Contact the shipping carrier where appropriate

• Contact us at support@ravellathelabel.com

Please allow the estimated delivery period to pass before reporting an order as delayed unless the tracking information clearly indicates a problem.

We will make reasonable efforts to ship your order within the timeframe stated on our website or in your order confirmation.

If no shipment timeframe is stated, we will generally ship the order within 30 days after receiving a properly completed order.

If we are unable to ship your order within the promised or applicable period, we will notify you and provide an updated shipment estimate where available.

You will be given the option to:

• Agree to the revised shipment timeframe; or

• Cancel the affected order and receive a prompt refund

If we determine that we cannot fulfill an order, we may cancel it and issue a full refund to the original payment method.

9. Lost or Damaged Packages

If a package is confirmed as lost in transit, we will investigate the matter with the shipping carrier.

Depending on the circumstances, product availability, and investigation outcome, we may offer:

• A replacement product

• Redelivery

• A refund

• Another appropriate resolution

If your order arrives damaged, please contact us as soon as reasonably possible and provide:

• Your full name

• Your order number

• A description of the damage

• Clear photographs of the product

• Photographs of the external and internal packaging

• A photograph of the visible shipping label

Please retain the damaged product and all packaging until we confirm whether they are required for an investigation, insurance claim, or return.

Do not discard, use, wash, alter, or repair a damaged product before contacting us.

Nothing in this policy limits any rights or remedies available under applicable law regarding damaged, defective, incorrectly supplied, or materially misdescribed products.

10. Incorrect Shipping Address

You are responsible for providing a complete, accurate, and deliverable shipping address when placing your order.

Please contact us immediately if you discover an error in your address.

We may be able to update the address before the order enters processing or is shipped, but we cannot guarantee that a change will be possible.

Once an order has been processed or shipped, the delivery address may not be changed.

If a package is returned because of an incorrect, incomplete, or undeliverable address, we may offer redelivery after the package has been returned to us or our designated fulfillment facility.

Additional shipping and handling charges may apply to redelivery.

If you request a refund instead of redelivery, reasonable original shipping, return-shipping, carrier, or handling costs may be deducted where permitted by law.

We are not responsible for delays, failed deliveries, or losses caused by incorrect or incomplete information supplied and confirmed by the customer.

11. Failed Delivery, Refused, or Unclaimed Packages

Delivery may be unsuccessful when:

• No one is available to receive the package

• The package is not collected from the carrier or pickup location

• Delivery is refused

• The delivery address is inaccessible

• Incorrect or incomplete shipping details were provided

• A required and clearly disclosed customs charge is not paid

• The carrier cannot safely complete delivery

Depending on the carrier and delivery method, the carrier may:

• Make another delivery attempt

• Leave the package in an authorized safe place

• Deliver it to a nearby collection point

• Return it to the sender or fulfillment facility

If a package is returned, we may offer redelivery at the customer’s expense.

If a refund is requested, reasonable original shipping, return-shipping, carrier, customs, or handling costs may be deducted where permitted by law, unless the failed delivery resulted from an error by Ravella The Label or the shipping carrier.

Refusing or failing to collect a package does not automatically constitute a formal cancellation or return request.

Please contact us to confirm whether you would like to request redelivery, cancellation, or a refund.

12. Risk of Loss or Damage

Products remain our responsibility until they are delivered to the shipping address provided with the order or received by a person authorized to accept the delivery, subject to applicable law.

If you independently arrange delivery through a carrier that was not offered or arranged by Ravella The Label, responsibility for the products may transfer when they are handed to that carrier.

We are not responsible for loss or theft occurring after confirmed delivery when the package was delivered to the correct address or an authorized recipient, except where otherwise required by law.

If tracking shows that your package was delivered but you cannot locate it, please contact the carrier and our customer service team promptly so that the matter can be reviewed.

13. Delivery Restrictions

We may be unable to deliver to certain locations, including:

• Certain PO boxes

• Parcel-forwarding addresses

• Hotels or temporary accommodations

• Certain military addresses

• Restricted or inaccessible locations

• Locations not served by our shipping partners

Where delivery is unavailable, we may contact you to request an alternative address.

If an acceptable alternative address cannot be provided, we may cancel the order and issue a refund to the original payment method.

We reserve the right to refuse or cancel an order when we reasonably believe that the shipping information is incomplete, inaccurate, fraudulent, unauthorized, or presents an unacceptable delivery or security risk.

14. Contact Us

If you have questions about shipping, tracking, fulfillment, or delivery, please contact our customer service team.

Shop Name: Ravella The Label
Company Name: Ravella LLC
Address: 415 Westwood Lane, Franklin, TN 37064, United States
Email: support@ravellathelabel.com
Customer Service Hours: Monday to Saturday, 9:00 AM–8:00 PM Central Time
Response Time: Within 24 hours