Return & Refund

Last Updated: July 22, 2026

At Ravella The Label, we want you to be satisfied with your purchase. If something is not right, we offer a clear and straightforward 30-day return policy.

This policy applies primarily to customers located in the United States. It does not limit any consumer rights or remedies that cannot legally be waived or restricted.

1. Our 30-Day Return Policy

You may request a return of an eligible product within 30 days of the date your order was delivered.

Our 30-day return policy is a voluntary policy offered by Ravella The Label and is subject to the eligibility requirements, exclusions, and conditions outlined below.

To qualify, you must contact us within the applicable 30-day return period.

Except where otherwise required by applicable law, online purchases do not automatically include a general right to cancel after delivery. Your eligibility for a change-of-mind return is therefore determined by this policy.

This policy does not limit your rights when a product is defective, damaged upon arrival, incorrectly supplied, or materially different from its description.

2. Return Conditions

To qualify for a return, products must be:

• Unworn, unused, and unwashed

• In their original condition

• Free from damage, stains, marks, makeup, scents, alterations, or signs of wear

• Returned with all original tags, labels, and stickers attached

• Returned with all included accessories or promotional items

• Returned in their original packaging where reasonably possible

• Accompanied by satisfactory proof of purchase

• Returned within the applicable return period

You may carefully inspect a product after delivery, but it must not be worn, washed, altered, damaged, or used beyond what is reasonably necessary to inspect it.

We may reduce or refuse a refund if the product has lost value because it was handled or used beyond what is reasonably necessary for inspection.

For health, hygiene, and safety reasons, certain sealed products may not be eligible for return once opened or unsealed. Any applicable restriction will be disclosed on the relevant product page or during checkout.

Discounted products remain eligible for return unless they were clearly marked as final sale or nonreturnable before purchase.

We do not charge restocking fees for eligible returns.

3. Products That Cannot Be Returned

Unless otherwise required by applicable law, we may not accept returns of:

• Products made to your measurements or specifications

• Personalized, altered, or customized products

• Sealed products that are unsuitable for return for health, hygiene, or safety reasons once opened

• Products that deteriorate or expire rapidly

• Products damaged through misuse, washing, alteration, improper care, or normal wear and tear

• Products that have become inseparably combined with other items

• Products clearly marked as “Final Sale,” “No Returns,” “No Refunds,” or otherwise nonreturnable before purchase

• Any other products excluded from returns under applicable law

A product being discounted does not automatically make it a final-sale product. Any final-sale restriction will be clearly communicated before the order is completed.

These exclusions do not affect your rights when a product is defective, damaged upon arrival, incorrectly supplied, or materially different from its description.

4. How to Request a Return

Step 1 — Contact Us

Email support@ravellathelabel.com within the applicable return period.

Please include:

• Your full name

• Your order number

• The email address used to place the order

• The product or products you wish to return

• Your reason for returning the product, if you wish to provide one

• Photographs or videos if the product is damaged, defective, incomplete, or incorrect

Step 2 — Receive Return Instructions

After reviewing your request, our customer service team will provide:

• Confirmation of whether the return is eligible

• The designated return address

• Packaging instructions

• Customs information where relevant

• Any other information required to complete the return

Please do not send a return to our business address unless our customer service team specifically instructs you to do so.

Returns sent without authorization or to an unauthorized address may be delayed, refused, or returned to the sender.

Submitting a return request does not automatically guarantee approval. Returns are subject to the eligibility and condition requirements outlined in this policy.

Step 3 — Send the Product

After receiving return authorization, you must send the product back promptly and within the period stated in the return instructions.

You are responsible for packaging the product securely to help prevent loss or damage during return transit.

Please retain your shipping receipt, proof of postage, and tracking information until your return and refund have been completed.

5. Return Shipping Costs

You will normally be responsible for return shipping costs when the return is due to:

• A change of mind

• An incorrect size selection

• A preference for another color, style, or product

• A voluntary exchange

• Any other reason unrelated to an error by Ravella The Label

Returns may need to be sent to a designated domestic or international return facility. The return destination will be provided after your request is reviewed.

International return shipping, customs documentation, or carrier charges may apply depending on the return destination.

We will cover or reimburse reasonable return shipping costs when a product is confirmed to be:

• Defective

• Damaged upon arrival

• Incorrectly supplied

• Incomplete

• Materially different from its description

Please contact us before returning a defective, damaged, or incorrect product so we can provide suitable instructions.

Return shipping charges incurred without our prior authorization may not be reimbursed when a more reasonable or approved method was available.

We strongly recommend using a tracked shipping service. You are responsible for the return until it reaches the designated return facility, except where applicable law provides otherwise.

We are not responsible for returns that cannot be located because an untracked, incorrectly addressed, or unsuitable shipping method was used.

6. Original Shipping Charges

Original shipping charges are generally nonrefundable for change-of-mind returns or voluntary exchanges.

If you selected express, priority, premium, or upgraded shipping, those additional shipping charges will not normally be refunded.

Where only part of an order is returned, the original shipping charge will not normally be refunded.

Original shipping charges may be refunded where:

• The entire order was defective, damaged, incorrectly supplied, or materially misdescribed

• The return resulted from an error by Ravella The Label

• A refund is otherwise required by applicable law

7. Refund Processing

After your return is delivered, we will inspect it and notify you whether the refund has been approved.

Approved refunds will normally be issued:

• To the original payment method

• In the original transaction currency

• Without a restocking fee

We aim to process approved refunds within one to two business days after completing the return inspection.

After the refund has been issued, your bank, card issuer, or payment provider may require an additional five to ten business days to credit the funds to your account.

Processing times are controlled by the applicable financial institution and may vary.

Currency-conversion differences, bank charges, original shipping charges, and third-party transaction fees are generally nonrefundable unless otherwise required by law.

8. Reduced or Refused Refunds

We may reduce or refuse a refund when:

• The product has been worn, washed, used, altered, or damaged

• Original tags, labels, or stickers have been removed

• The product contains stains, marks, makeup, scents, hair, or other signs of use

• Accessories, parts, packaging, or promotional items are missing

• The return was requested or shipped outside the applicable return period

• A final-sale, personalized, hygiene-sensitive, or otherwise excluded product was returned

• The returned product is different from the product originally purchased

• The product was damaged during return transit because it was inadequately packaged

• There is evidence of fraud, misuse, excessive returns, or return-policy abuse

• The return was sent without authorization or to an unauthorized address

We will explain any material deduction or refusal when communicating the outcome of the return inspection.

Nothing in this section permits us to refuse or restrict rights or remedies that cannot legally be excluded.

9. Exchanges

We may offer exchanges for a different size, color, or product, subject to availability.

To request an exchange, follow the standard return procedure and identify the replacement product you would like.

We cannot guarantee that the requested replacement will remain available while your original product is being returned.

If the requested replacement is unavailable, we may offer:

• An alternative product

• Store credit, with your agreement

• A refund to the original payment method

For voluntary exchanges, you may be responsible for:

• Returning the original product

• Shipping the replacement product

• Any price difference between the original and replacement products

You will not be charged reasonable return or replacement shipping costs when the exchange is required because the original product was defective, damaged, incomplete, incorrectly supplied, or materially different from its description.

Exchanges are offered as a voluntary service and remain subject to product availability.

10. Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

Contact us as soon as reasonably possible if your product arrives:

• Damaged

• Defective

• Incorrect

• Incomplete

• Materially different from its description

Please provide:

• Your full name

• Your order number

• The email address used to place the order

• A clear description of the issue

• Clear photographs or videos of the product

• Photographs of the packaging and shipping label where relevant

We may ask you to return the product or provide additional information so we can investigate the issue.

Please keep the product and all original packaging until we confirm whether they are required for inspection, investigation, or return.

Depending on the circumstances and product availability, we may offer:

• A replacement

• A refund

• A price adjustment

• Store credit, with your agreement

• Another appropriate resolution

Where a product is confirmed to be defective, damaged upon arrival, incorrectly supplied, incomplete, or materially misdescribed, we will provide an appropriate resolution and cover reasonable return shipping costs where applicable.

11. Lost Returns

Please keep your shipping receipt and tracking number until your return has been completed.

If tracking shows that your return was delivered but you have not received an update, contact us and provide:

• Your order number

• Your return tracking number

• Proof of postage

• Delivery confirmation

We will investigate the matter with the designated return facility or shipping carrier.

We cannot guarantee a refund for a return that cannot be located and for which no valid proof of postage, delivery confirmation, or tracking information is available.

12. Return-Policy Misuse

We reserve the right to investigate and take reasonable action when we suspect:

• Fraudulent returns

• Repeated or excessive returns

• Temporary use or “wardrobing”

• The return of substituted, counterfeit, or unrelated products

• False claims involving loss, damage, defects, or non-delivery

• Abuse of discounts, promotions, or referral programs

• Attempts to obtain duplicate refunds or remedies

Where permitted by law, we may:

• Refuse a return under our voluntary policy

• Restrict future transactions

• Suspend or close a customer account

• Provide relevant evidence to a payment provider or law-enforcement authority

Nothing in this section permits us to restrict valid rights or remedies provided by applicable law.

13. Your Consumer Rights

Nothing in this Return and Refund Policy limits any rights or remedies that cannot legally be waived or restricted.

Depending on the circumstances and applicable law, products supplied by us should:

• Materially match their descriptions

• Be suitable for their ordinary intended use

• Be free from significant manufacturing defects

• Be consistent with any express warranty or promise we provide

Available remedies for a defective, damaged, incorrect, or materially misdescribed product may include a replacement, refund, price adjustment, or another appropriate resolution.

14. Contact Information

If you have questions about a return, exchange, or refund, please contact our customer service team.

Shop Name: Ravella The Label
Company Name: Ravella LLC
Address: 415 Westwood Lane, Franklin, TN 37064, United States
Email: support@ravellathelabel.com
Customer Service Hours: Monday to Saturday, 9:00 AM–8:00 PM Central Time
Response Time: Within 24 hours