Cancellation Policy

Last Updated: July 24, 2026

We understand that circumstances can change and that you may wish to cancel an order or return a purchase. At Ravella The Label, we aim to make the process as straightforward and transparent as possible.

Please read this Cancellation and Returns Policy carefully before placing an order.

1. Cancellation and Return Eligibility

Except where otherwise required by applicable law, online purchases do not automatically include a general right to cancel after an order has been delivered.

However, Ravella The Label voluntarily offers a 30-day return period for eligible products.

You must notify us that you wish to return your purchase within 30 days of the date your order is delivered.

To request a cancellation or return, email support@ravellathelabel.com and include your order number and the email address used to place the order.

You do not need to provide a reason for canceling or returning an eligible product, although you may provide one if you wish.

This policy does not limit any consumer rights or remedies that cannot legally be waived or restricted.

2. Canceling or Changing an Order Before Shipment

You may request to cancel or modify an order within two hours of placing it.

We cannot guarantee that a cancellation or modification will be possible because orders may enter processing shortly after they are submitted.

If your order has not yet been processed or shipped, we will make reasonable efforts to cancel or modify it as requested.

If an eligible order is successfully canceled before shipment, a full refund will be issued to the original payment method.

Changes may not be possible after payment has been completed. In such circumstances, we may need to cancel the original order and ask you to place a new order with the correct information.

Requests submitted outside the two-hour cancellation window may not be approved if the order has already entered processing.

3. Cancellation After Processing or Shipment

Once an order has entered processing or has been shipped, we may be unable to stop or cancel the delivery.

After receiving the order, you may request a return under our 30-day return policy, provided that the product meets the eligibility and condition requirements stated in this policy.

You must contact us before returning a product. Returns sent without authorization or to an address not provided by our customer service team may be delayed, refused, or returned to the sender.

After your return request has been approved, the product must be shipped back promptly and within the period specified in the return instructions.

4. Condition of Returned Products

Returned products must be:

• Unworn and unused, except where reasonably necessary to inspect them

• In their original condition

• Free from damage, stains, marks, makeup, scents, alterations, washing, or signs of wear

• Returned with all original tags, labels, and stickers attached

• Returned in their original packaging where reasonably possible

• Accompanied by satisfactory proof of purchase

• Returned within the applicable return period

We reserve the right to refuse a return or reduce the refund amount if a product is returned in a condition that does not meet these requirements.

We may also refuse a return where there is reasonable evidence of return fraud, abuse, excessive returns, or misuse of this policy.

These conditions do not limit your rights where a product is defective, damaged upon arrival, incorrectly supplied, or materially different from its description.

5. Refused, Unclaimed, or Undeliverable Packages

Refusing a package or failing to collect it does not automatically constitute a formal cancellation or return request.

You should contact us at support@ravellathelabel.com as soon as possible to confirm that you wish to cancel or return the order.

If a package is refused, remains unclaimed, or is returned because an incorrect or incomplete shipping address was provided, reasonable original shipping, return-shipping, carrier, or handling costs may be deducted from your refund where permitted by law.

No such deduction will be made for costs caused by an error by Ravella The Label or where the product was defective, damaged upon arrival, or incorrectly supplied.

Any eligible refund will be processed after the package has been returned to us or our designated return facility and its contents have been inspected and confirmed.

We are not responsible for packages delivered to an address that was incorrectly entered and confirmed by the customer during checkout.

6. Personalized, Final-Sale, and Nonreturnable Products

Unless otherwise required by law, returns may not be accepted for:

• Products made to your specific measurements or specifications

• Personalized, altered, or customized products

• Sealed products that are unsuitable for return for health, hygiene, or safety reasons once opened or unsealed

• Products that deteriorate or expire rapidly

• Products damaged through misuse, improper care, washing, alteration, or normal wear and tear

• Products clearly marked as “Final Sale,” “No Returns,” “No Refunds,” or otherwise nonreturnable before purchase

• Any other products legally excluded from return eligibility

A product being discounted or included in a promotion does not automatically make it a final-sale product. Any final-sale or nonreturnable restriction will be clearly identified on the product page or during checkout where applicable.

These restrictions do not affect any rights you may have where a product is defective, damaged upon arrival, incorrectly supplied, or materially different from its description.

7. Return Shipping Costs

Customers are normally responsible for the direct cost of returning products when:

• They have changed their mind

• They are returning a product under our standard 30-day return policy

• They ordered the incorrect size, color, quantity, or product

• The return is unrelated to an error by Ravella The Label

We will cover or reimburse reasonable return-shipping costs when we confirm that a product was:

• Defective

• Damaged upon arrival

• Incorrectly supplied

• Materially different from its description

Please contact us before returning a defective, damaged, or incorrect product so that we can review the issue and provide the appropriate instructions.

Return-shipping charges incurred without our authorization may not be reimbursed when a more reasonable or approved return method was available.

We recommend using a trackable shipping service and retaining your shipping receipt. Ravella The Label is not responsible for unauthorized returns that are lost or damaged during return transit.

8. Refunds Following Cancellation or Return

Approved refunds will normally be issued to the original payment method.

For standard change-of-mind returns, the refund will cover the purchase price of the approved returned products.

Original shipping charges and any express, priority, premium, or upgraded shipping charges are generally nonrefundable unless:

• The return resulted from an error by Ravella The Label

• The entire order was defective, damaged, incorrectly supplied, or materially misdescribed

• Reimbursement is otherwise required by applicable law

We may wait to issue a refund until:

• We have received and inspected the returned products; or

• You have provided acceptable evidence that the products were returned, where applicable

Once a return has been received, inspected, and approved, we aim to process the refund within one to two business days.

After the refund has been submitted, your bank, card issuer, or payment provider may require approximately five to ten business days to credit the funds to your account.

Processing times are controlled by the applicable financial institution or payment provider and may vary.

Bank fees, currency-conversion differences, original shipping charges, and third-party transaction fees are generally nonrefundable unless otherwise required by law.

9. Defective, Damaged, or Incorrect Products

The standard cancellation and return provisions in this policy are separate from any rights or remedies you may have regarding defective, damaged, incorrectly supplied, or materially misdescribed products.

Please inspect your order promptly after delivery.

If you receive a product with a problem, contact us as soon as reasonably possible and include:

• Your full name

• Your order number

• The email address used to place the order

• A clear description of the issue

• Clear photographs or videos showing the product and the problem

• A photograph of the shipping package or label where relevant

Depending on the circumstances, product availability, and applicable law, we may offer a replacement, refund, price adjustment, store credit, or another appropriate resolution.

Do not discard a damaged or incorrect product or its packaging before contacting us, as we may require additional information to investigate the issue.

Nothing in this policy limits any consumer rights, warranty rights, or legal remedies that cannot lawfully be excluded.

10. How to Request a Cancellation or Return

To request an order cancellation or notify us that you wish to return a purchase, email:

Email: support@ravellathelabel.com

Please include:

• Your full name

• Your order number

• The email address used to place the order

• The product or products you wish to cancel or return

• Your reason for the request, if you wish to provide one

• Photographs or supporting information if the product is defective, damaged, or incorrect

Your request will be treated as received when it reaches our customer service inbox.

Submitting a request does not guarantee approval. We will review the request based on the order status, product eligibility, return period, and conditions stated in this policy.

Please do not return products until our customer service team has provided return authorization and the correct return instructions.

11. Contact Information

If you have questions about order cancellations, returns, or refunds, please contact our customer service team.

Shop Name: Ravella The Label
Company Name: Ravella LLC
Address: 415 Westwood Lane, Franklin, TN 37064, United States
Email: support@ravellathelabel.com
Customer Service Hours: Monday to Saturday, 9:00 AM–8:00 PM Central Time
Response Time: Within 24 hours