Payment Information

Last Updated: July 24, 2026

At Ravella The Label, we are committed to providing a secure, transparent, and reliable payment experience. This Payment Information forms part of our Terms and Conditions.

1. Accepted Payment Methods

We currently accept the following payment methods:

  • American Express

  • Apple Pay

  • Google Pay

  • Maestro

  • Mastercard

  • PayPal

  • Visa

The payment methods available at checkout may vary depending on your device, location, and the availability of the relevant payment provider.

2. Payment Processing

Payment is required when you complete your order.

Orders will only be confirmed, processed, and prepared for shipment after payment has been successfully authorized.

If your payment is declined, canceled, reversed, or otherwise unsuccessful, your order will not be confirmed or fulfilled. You may place a new order using a valid payment method.

An order confirmation email will be sent after your payment has been successfully processed.

We reserve the right to refuse, limit, or cancel an order in circumstances involving:

  • Suspected fraud or unauthorized activity

  • Payment irregularities

  • Obvious pricing errors

  • High-risk transactions

  • A violation of our Terms and Conditions

If payment has already been collected for an order that we subsequently cancel, a refund will be issued to the original payment method.

3. Prices and Currency

Unless otherwise stated, all prices are displayed in U.S. dollars.

The currency and final amount shown at checkout will apply to your transaction.

If your bank account or payment method operates in a different currency, your bank, card issuer, or payment provider may apply its own exchange rate or additional transaction fees. Ravella The Label is not responsible for fees or charges imposed by your financial institution or payment provider.

Applicable sales taxes may be calculated and added during checkout based on the shipping destination and applicable tax requirements.

For orders delivered outside the United States, customers may be required to pay import duties, customs-clearance charges, local taxes, brokerage fees, or other charges imposed by the destination country. These charges are the customer’s responsibility unless expressly stated otherwise during checkout.

Prices may be changed at any time before an order is confirmed. Once an order has been accepted and payment has been successfully processed, the confirmed price of that order will not change.

4. Secure Payments

Payments are processed through secure third-party payment providers.

Appropriate encryption and security measures are used to help protect payment information during checkout.

Our payment providers are responsible for handling card information in accordance with applicable payment-security requirements, including the Payment Card Industry Data Security Standard where relevant.

Ravella The Label does not store customers’ complete payment-card details on its own servers.

Although we take reasonable measures to provide a secure checkout experience, no online payment system or electronic transmission method can be guaranteed to be completely free from risk.

5. Refunds

Refunds are processed in accordance with our Returns and Refund Policy.

Approved refunds will normally be issued to the original payment method and in the original transaction currency.

Once a return has been received, inspected, and approved, we aim to process the refund within one to two business days.

Depending on your bank, card issuer, or payment provider, it may take approximately five to ten business days for the funds to appear in your account.

Bank fees, currency-conversion differences, and charges imposed by third-party payment providers are generally nonrefundable unless otherwise required by applicable law.

Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded.

6. Chargebacks and Payment Disputes

If you believe a payment was processed incorrectly, please contact us at support@ravellathelabel.com before initiating a chargeback or payment dispute with your bank or payment provider.

We will make reasonable efforts to investigate and resolve payment concerns promptly.

If a chargeback appears to be fraudulent, abusive, duplicative, or unjustified, Ravella The Label may, where permitted by law:

  • Submit relevant records and supporting evidence to the bank or payment provider

  • Dispute the chargeback

  • Seek recovery of reasonable costs resulting from fraudulent or abusive activity

  • Restrict or refuse future transactions

Nothing in this section prevents you from exercising any legal rights available to you regarding an unauthorized, incorrect, or disputed payment.

7. Fraud Prevention

To protect our customers and our business, we may use automated fraud-detection, identity-verification, and transaction-risk assessment systems.

We reserve the right to:

  • Request additional information or verification

  • Temporarily place a transaction on hold while verification checks are completed

  • Refuse or cancel a transaction suspected of being unauthorized, fraudulent, or high risk

When additional verification is required, our customer service team may contact you using the email address provided with your order.

Failure to provide the requested information or verification may result in the order being canceled. If payment has already been collected, the applicable amount will be refunded to the original payment method.

8. Contact Us

For questions about payments, invoices, transactions, or refunds, please contact our customer service team.

Shop Name: Ravella The Label
Company Name: Ravella LLC
Address: 415 Westwood Lane, Franklin, TN 37064, United States
Email: support@ravellathelabel.com
Customer Service Hours: Monday to Saturday, 9:00 AM–8:00 PM Central Time
Response Time: Within 24 hours